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Jesus Grana
Dec 123 min read
From Cup Holders to Code: A Mobility Update
The automotive world is evolving so fast, it makes your smartphone's updates seem slow.
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Jesus Grana
Feb 154 min read
How Intelligent is Our Future?
As anticipated, the CES convention in Las Vegas delivered some fascinating automotive updates with an emphasis on software and technology.
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Jesus Grana
Jan 113 min read
2024: Year Of The Electric Intelligence
All OEMs are keeping tabs on how AI and software will improve their offerings and customer experience moving forward.
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Jesus Grana
Dec 14, 20232 min read
Keep the EV Engine Running for 2024
It turns out November came in light regarding quantity of newsworthy headlines.
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Jesus Grana
Nov 1, 20234 min read
A Look Back: Healthcare In Q3 2023
Discussing three trends that are shaping the future of healthcare and how some of the leading players are adapting to them.
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Cass Ferris
Apr 4, 20235 min read
Enhancing The Customer Experience By Using AI To Improve Agent Quality Through Better Coaching
Through Automated Quality Management, AI provides tools that enable quality leaders to identify coaching opportunities in near real-time.
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Cass Ferris
May 4, 20226 min read
The Contact Center as a Voice of the Customer Tool
Because they play a significant role in the customer experience, contact center agents can serve as a credible, first-hand source of custome
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