Just when you thought 2024 would be another year of "wait and see," the automotive industry said, "hold my motor oil."

The automotive world is evolving so fast, it makes your smartphone's updates seem slow.

As anticipated, the CES convention in Las Vegas delivered some fascinating automotive updates with an emphasis on software and technology.

All OEMs are keeping tabs on how AI and software will improve their offerings and customer experience moving forward.

It turns out November came in light regarding quantity of newsworthy headlines.

Discussing three trends that are shaping the future of healthcare and how some of the leading players are adapting to them.

Through Automated Quality Management, AI provides tools that enable quality leaders to identify coaching opportunities in near real-time.

Because they play a significant role in the customer experience, contact center agents can serve as a credible, first-hand source of custome