Cass Ferris
Onboarding: The First Step In Creating An Exceptional Associate Journey
New hires can quickly determine whether the organization lives up to the promises made during the interview process.
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Cass Ferris
May 4, 20226 min read
The Contact Center as a Voice of the Customer Tool
Because they play a significant role in the customer experience, contact center agents can serve as a credible, first-hand source of custome
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Cass Ferris
Dec 16, 20215 min read
The Search for Talent
Finding front-line talent has never been more challenging, but for innovative companies, it presents an unusual opportunity.
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