Cass FerrisApr 4, 20235 min readMorley CX Insights White PapersEnhancing The Customer Experience By Using AI To Improve Agent Quality Through Better CoachingThrough Automated Quality Management, AI provides tools that enable quality leaders to identify coaching opportunities in near real-time.
Jayme GrzegorczykMar 30, 20232 min readBPO News & UpdatesMorley Receives General Motors’ Supplier of the Year Overdrive Award for 2022Of GM’s approximate 27,000 suppliers worldwide, Morley is one of only 16 to receive an Overdrive Award, the top recognition of performance.
Jesus GranaMar 16, 20234 min readMorley BPO BlogA Patchwork Of "Past," Present & Future In AutoWe’ve seen an alternate reality that places EVs in the Victorian era, read there’s hope for ICE life beyond 2035, and watched the continued